OG&E is Oklahoma’s largest investor-owned electric utility, that serves over 830,000 customers in Oklahoma and western Arkansas, and a number of wholesale customers throughout the region. OG&E prides itself with industry leading innovations in utility customer engagement and has a history of being consistently rated among top utilities in this area. With SEW’s award winning customer engagement platform OG&E empowered its customers by giving them proactive information through their preferred method of communication such as Text, Email and Interactive Voice Response, while reducing the utility’s operational cost.
UGI Utilities, Inc., a natural gas and electric utility, is a wholly owned subsidiary of UGI Corporation, based in Valley Forge, PA. Headquartered in Reading, PA. It operates as a public utility company and owns and operates three natural gas distribution utilities and an electric distribution utility. UGI Utilities provides natural gas and electric services to 700,000 (approx.) customers in Northeast US. UGI embarked on a digital transformation program to deploy SEW’s #1 digital customer engagement platform to transform the customer experience as well as improve operational efficiency.
Glendale Water & Power (GWP) is a municipal utility that serves the citizens and community of Glendale, Calif. including more than 34,000 water and 85,000 electric customers. Glendale Water & Power’s vision is to provide customers with reliable and sustainable water and power services that are cost-effective and innovative. GWP selected SEW and deployed its award-winning solution, Smart Customer Mobile (SCM®) to provide true value of customer engagement through a web and mobile platform designed to support power, water and gas utilities.
The ENMAX group of companies (“ENMAX”) safely generates, transmits, distributes, and sells energy to Albertans. With more than 1,800 employees, it brings electricity, natural gas and renewable energy to more than 900,000 metered sites across Alberta. SEW provided a comprehensive outage management solution to simplify utility-customer communication and empowered Enmax customers with digital self-service capabilities. Enmax Power offered a digital customer experience to its customers by providing proactive communication for current and planned outages through preferred channel of communications.